Job Description
Join our award-winning customer support team in Portland and make an immediate impact! PDX Support Solutions is seeking passionate individuals to deliver exceptional service experiences for our growing client base. This full-time role offers competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Portland. If you thrive in fast-paced settings and possess exceptional communication skills, we invite you to apply and start your journey with us right away!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using troubleshooting techniques and CRM systems
- Process orders, returns, and payment adjustments with precision
- Document all customer interactions in Salesforce and maintain accurate records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including CSAT scores and response time targets
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2C environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Strong problem-solving skills with ability to remain calm under pressure
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to continuous learning