Job Description
Join our dynamic team as a Customer Service Representative in Indianapolis! We're hosting a weekly hiring event for motivated professionals seeking weekly pay opportunities. Enjoy competitive compensation, comprehensive training, and a supportive work environment. As a key member of our customer experience team, you'll directly impact client satisfaction while developing valuable skills for career growth. Weekly pay ensures financial flexibility, making this ideal for professionals prioritizing timely compensation.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to enhance customer experiences
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Proven track record of meeting/exceeding KPIs