Job Description
Join our award-winning remote customer service team and deliver exceptional experiences from home! ConnectSolutions is seeking part-time professionals to handle inbound/outbound calls for Fortune 500 clients in Phoenix, AZ and California. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities—all while working remotely. No commute, no office politics, just meaningful impact. Work where you live, love what you do.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed quality assurance metrics (FCR, CSAT)
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to strict compliance protocols (PCI, HIPAA)
Qualifications
- 1+ years customer service or call center experience
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated workspace free from distractions
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts (evenings/weekends required)
- US work authorization and state residency (AZ/CA)