Job Description
Join our award-winning customer service team in Charlotte! We're seeking motivated individuals to deliver exceptional support experiences. As a leader in telecommunications, we provide comprehensive paid training, competitive benefits, and clear career advancement paths. Enjoy a modern workspace with collaborative teams and performance-based incentives. No prior experience required – we'll invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- Previous customer service experience preferred