Job Description
Immediate Hire Event for Call Center Professionals!
Join our award-winning customer service team in Houston, TX. We're seeking dynamic individuals to deliver exceptional client experiences through inbound/outbound calls, emails, and chats. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. No experience required – full training provided!
Interview slots are limited – secure yours today!
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and digital channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Background check required (no felonies)
- Must attend on-site hiring event on 2023-11-15