Job Description
Join our dynamic team at Fort Worth Customer Service Hub! We're urgently hiring passionate individuals to deliver exceptional customer experiences. As a key player in our growing team, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. This is your opportunity to launch or advance your career in a supportive, fast-paced environment with immediate start dates and comprehensive benefits.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication in English
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for customer advocacy and teamwork