Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! ConnectServe Solutions is seeking dynamic individuals to deliver exceptional experiences to our clients. We offer comprehensive training, career advancement opportunities, and a supportive team environment. Start your journey with us today!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and problem-solving techniques
- Meet/exceed performance metrics including CSAT and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team members to optimize service workflows
- Adhere to compliance standards and company protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Resilience under pressure and multitasking aptitude
- Positive attitude with conflict resolution capabilities
- Flexible availability including evenings/weekends