Job Description
Join our award-winning customer service team in Seattle! We're seeking motivated individuals for our entry-level Customer Service Representative position with comprehensive paid training. No prior experience required – we'll teach you everything you need to succeed. Enjoy a supportive environment, competitive benefits, and opportunities for career growth. Perfect for recent graduates or career changers looking to launch their customer service journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Continuously expand product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must be authorized to work in the US