Job Description
Join MetroConnect Solutions as a Customer Service Representative and launch your career in Atlanta's thriving call center industry! We're seeking motivated individuals with no prior experience—comprehensive paid training ensures your success. Enjoy competitive hourly wages, performance bonuses, and a supportive team environment where your growth matters. As part of our Georgia-based team, you'll gain transferable skills while making a real impact. Benefits include health insurance, paid time off, and advancement opportunities. Ready to start your journey? Apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to enhance customer satisfaction
- Participate in ongoing training to expand product knowledge
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn new processes
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and reliable transportation
- No prior experience necessary—training provided