Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements to enhance service delivery
- Stay updated on product knowledge and service protocols
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including weekends
- Passion for customer advocacy and conflict resolution