Job Description
Join our award-winning customer experience team as a full-time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our diverse client base from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's fastest-growing cities.
Why You'll Love Working With Us:
- 100% remote work environment with flexible scheduling
- Health, dental, and vision insurance options
- 401(k) with company matching
- Annual performance bonuses
- Professional development stipend
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training and coaching sessions
- Identify upsell opportunities during client interactions
Qualifications
- 2+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal and written communication
- Type 40+ WPM with 98% accuracy
- Ability to work independently in remote setting
- High school diploma or equivalent
- Experience in SaaS or fintech industries preferred
- Spanish bilingual certification a plus