Job Description
Launch your career in customer service with TechSupport Solutions Inc.! We're seeking enthusiastic entry-level professionals to join our remote team and deliver exceptional support experiences. Enjoy the freedom of working from home while helping customers across Milwaukee and Texas with their technical inquiries. No prior experience required – we provide comprehensive training and growth opportunities in a dynamic, supportive environment.
What Makes Us Special:
- Industry-leading onboarding program with mentorship
- Flexible remote work schedule with core hours 9am-5pm CT
- Performance-based quarterly bonuses and advancement tracks
- Comprehensive health benefits and 401(k) matching
- Modern home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Troubleshoot technical issues using CRM and knowledge base systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality and efficiency metrics
- Participate in bi-weekly training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Basic computer proficiency with typing 40+ WPM
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Customer service mindset and patience