Job Description
Join our award-winning Fresno team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support through phone, email, and chat channels. Enjoy competitive pay, comprehensive training, and a dynamic work environment with opportunities for growth. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Flexible schedule availability (including weekends)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset
- Background check required