Job Description
Join LocalHire Connect and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to deliver exceptional support remotely from Houston or New York. This immediate hire opportunity offers competitive pay, flexible scheduling, and the chance to make a real impact in your community. No commute needed – work from home while building rewarding relationships with local clients.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with local Houston and NY teams to address regional needs
- Maintain detailed customer records and documentation
- Identify opportunities to improve customer experience workflows
- Support marketing campaigns for local Houston and NY initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication skills in English (Spanish fluency a plus)
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Must reside in Houston, TX or New York area