Job Description
Join our dynamic team as a Customer Service Representative in Baltimore, MD! We're urgently hiring for immediate start positions where you'll become the voice of our brand. Global Solutions Inc. offers a supportive environment with growth opportunities, competitive benefits, and training to excel in your role. If you're passionate about problem-solving and delivering exceptional customer experiences, apply now to begin your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve complex issues using product knowledge and troubleshooting protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet performance metrics including CSAT scores, resolution times, and conversion rates
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- Detail-oriented with strong problem-solving and conflict resolution capabilities