Job Description
Join our award-winning customer service team in Jacksonville and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth. Start your journey today with industry-leading training and advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to address complex issues
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
Qualifications
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with CRM software and Microsoft Office
- High school diploma or equivalent
- Passion for helping others and delivering excellence