Job Description
Join our award-winning team at Coastal Solutions Group as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to launch their career in customer excellence. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in Virginia Beach's premier business district. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve product inquiries and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer experience
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in Microsoft Office and web applications
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Basic math skills for transaction processing