Job Description
Join our award-winning team as a Customer Service Representative in Wichita! We're seeking passionate individuals to deliver exceptional support to our local clients. This full-time position offers immediate start and career growth opportunities in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Why Work With Us?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Modern downtown Wichita office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with precision
- Collaborate with technical team to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening