Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to clients across Louisville, KY and Illinois. This fully remote position offers immediate start and the opportunity to make a real impact while enjoying flexible hours. Our commitment to professional development ensures you'll grow your career with us.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote or hybrid environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Passion for helping others and representing our brand values