Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll receive comprehensive paid training to master our products and systems. Enjoy competitive pay, benefits, and a supportive environment focused on your growth. No prior experience required – we invest in our people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve complex issues
- Document interactions in CRM systems while maintaining confidentiality
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation for on-site training (if applicable)
- Willingness to work flexible hours including weekends
- Ability to type 40+ WPM with high accuracy