Job Description
Join Our Award-Winning Team in Louisville!
Dynamic Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences at our upcoming hiring event. We're a tech-forward company committed to employee growth and innovation. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Clear career advancement pathways
- Modern downtown Louisville office
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems (Salesforce experience preferred)
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams to resolve escalated cases
- Meet/exceed 95% customer satisfaction targets
- Participate in monthly product training workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce/Zoho)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Positive attitude and team-first mindset