Job Description
Join our award-winning customer experience team in Nashville! We're seeking a passionate Customer Service Representative to deliver exceptional support to our growing client base. This is an immediate opportunity to make a real impact in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to enhance customer experience workflows
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal and written communication skills
- Proficient with CRM software (Salesforce preferred) and Microsoft Office
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask effectively in fast-paced situations
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work occasional evenings/weekends as needed