Job Description
Join our dynamic team at Nexus Customer Solutions as a Customer Service Representative! We're hosting an exclusive hiring event in Milwaukee to fill multiple full-time positions. As the first point of contact for our clients, you'll deliver exceptional support experiences while advancing your career in a growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and ongoing training programs designed to elevate your professional journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings/weekends