Job Description
Launch your customer service career with our paid training program! CustomerFirst Solutions is seeking motivated Entry-Level Chat Support Specialists to join our growing team in Jacksonville, FL. No prior experience required – we’ll equip you with the tools and skills to succeed in a dynamic remote support environment. Enjoy competitive pay, comprehensive benefits, and clear pathways to advancement within our innovative tech company.
As a key member of our support team, you'll deliver exceptional digital customer experiences through live chat while building valuable technical and communication skills. Our culture emphasizes growth, collaboration, and work-life balance, making this the perfect opportunity to start your professional journey.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues, product questions, and billing concerns
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex customer needs
- Participate in ongoing training to master product knowledge and support techniques
- Maintain performance metrics for response time and resolution efficiency
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication and typing skills (50+ WPM preferred)
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and internet navigation skills
- Ability to multitask in a fast-paced digital environment
- No experience necessary – paid training provided
- Must have reliable home office setup for remote work
- Must be authorized to work in the United States