Job Description
Join our award-winning customer service team in vibrant Oakland, Ohio! We're seeking passionate individuals to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for motivated professionals ready to make an impact.
Why Join Us?
- Competitive hourly rate + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training & career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution skills
- Flexibility to work rotating weekends/holidays
- US work authorization required