Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals to provide exceptional support to our local community members. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within a supportive environment.
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Be the voice of our organization and make a real difference in Oakland residents' lives!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with empathy and professionalism
- Resolve inquiries regarding services, billing, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Customer-focused mindset with patience and problem-solving ability
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and team player mentality
- Reliable internet connection for remote work flexibility
- Authorization to work in the United States