Job Description
Join our award-winning customer service team at Illinois Connect Solutions! We're urgently hiring full-time Call Center Representatives for immediate start positions in Chicago. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. No experience necessary – we provide full paid training. Start your rewarding career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues using CRM systems
- Meet performance metrics for call volume and resolution time
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptable to changing priorities
- Basic typing proficiency (35+ WPM)
- Must be available for flexible shifts including evenings/weekends
- Positive attitude and customer-first mindset