Job Description
Join our dynamic team as a Customer Service Representative at Fresno Customer Solutions! We're seeking motivated individuals to deliver exceptional support experiences for our diverse clientele. Enjoy competitive pay, comprehensive training, and a supportive work environment in Fresno's thriving business district. Immediate positions available with opportunities for growth and advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation to Fresno location
- Flexible availability including evenings/weekends