Job Description
Join our award-winning call center team in Sacramento and launch your customer service career! We're seeking dedicated Night Shift Call Center Agents to provide exceptional support while our customers sleep. Enjoy comprehensive paid training, competitive pay, and a supportive environment where your growth matters. This role offers stability with consistent schedules and opportunities for advancement within our nationally recognized company.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document all interactions accurately in compliance with company protocols
- Meet performance metrics including call quality scores and resolution rates
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to maintain product knowledge expertise
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation skills
- Flexibility to work night shifts (11 PM - 7 AM) with rotating weekends
- Proven problem-solving abilities and conflict resolution experience
- Pass background check and pre-employment drug screening
- Reliable transportation to our Sacramento facility