Job Description
Join our award-winning customer experience team as a remote Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making meaningful connections with customers across California. Our innovative training program ensures you'll thrive in this vital role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and CSAT
- Identify opportunities to improve customer experience workflows
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office
- Ability to work independently while collaborating in a virtual team
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed