Job Description
Join our award-winning support team as a Full-Time Chat Support Specialist in Fort Worth, TX! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic, tech-forward environment. Perfect for detail-oriented individuals with a knack for problem-solving and empathy.
Why Join Us?
- Immediate start with paid training
- Health, dental, and vision benefits
- 401(k) with company match
- Remote-first hybrid work model
- Career advancement opportunities
Responsibilities
- Handle 50+ customer chats daily across multiple platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case notes in CRM systems
- Collaborate with tier-2 support for complex escalations
- Meet 95% customer satisfaction targets
- Participate in weekly product knowledge sessions
- Identify trends for continuous improvement
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficient in live chat tools (Intercom, Zendesk, etc.)
- Strong typing speed (60+ WPM)
- Ability to multitask in fast-paced environments
- Excellent written communication skills
- Basic troubleshooting knowledge
- Reliable home office setup with high-speed internet