Job Description
Join Nashville's fastest-growing customer support team! We're seeking passionate Customer Service Representatives to deliver exceptional experiences from our downtown Nashville hub. This immediate-start role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. If you thrive in fast-paced settings and love helping others, this is your moment to shine with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve complex customer issues using CRM tools while maintaining service excellence
- Collaborate with cross-functional teams to escalate unresolved cases and improve processes
- Document all interactions accurately in Salesforce and maintain detailed case histories
- Meet/exceed performance metrics including CSAT scores, resolution times, and first-contact rates
- Contribute to continuous improvement initiatives through feedback and training participation
- Maintain in-depth product knowledge to provide accurate solutions
Qualifications
- Minimum 1 year customer service experience in B2B or high-volume B2C environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Proven ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving abilities with analytical thinking
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings/weekends as needed
- U.S. work authorization and reliable transportation to downtown Nashville office