Job Description
Join our award-winning team as an Entry Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. No prior experience required—just a positive attitude and willingness to learn. Enjoy competitive pay, career advancement opportunities, and a supportive work environment in Omaha's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Meet daily performance metrics including response time and resolution rate
- Stay updated on product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Must pass background check and drug screening