Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated Customer Service Representatives in New York. This is your opportunity to launch a rewarding career with industry-leading benefits and growth opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment. Apply now to secure your spot at our in-person interview event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Bilingual (Spanish) candidates strongly encouraged