Job Description
Join Our Award-Winning Team in Philadelphia!
We're seeking passionate Customer Service Representatives for our weekly pay positions. As a leader in client satisfaction, we offer competitive compensation, comprehensive benefits, and rapid advancement opportunities. Our state-of-the-art Philadelphia facility provides a collaborative environment where your voice matters.
What We Offer:
- Weekly paychecks (no more waiting!) with direct deposit
- Comprehensive health/dental/vision benefits
- Tuition reimbursement and professional development
- 401(k) with company matching
- Paid time off and holidays
Our hiring event features on-site interviews and same-day conditional offers. Bring your resume and enthusiasm!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with 99% precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly satisfaction and resolution metrics
- Identify upsell opportunities based on customer needs
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Valid Pennsylvania driver's license (for occasional off-site duties)