Job Description
Join our award-winning team at ConnectCare Solutions as a remote Customer Service Representative! We're hosting exclusive hiring events for motivated professionals in Long Beach, CA and Georgia to fill our expanding remote workforce. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while making a real difference in customers' lives.
Why ConnectCare Solutions?
- 100% remote work with flexible scheduling
- Industry-leading training and certification programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses and incentives
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics (AHT, CSAT, FCR)
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Reliable internet connection (minimum 25 Mbps) and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends based on business needs