Job Description
Join our award-winning customer support team in Portland and become the voice of excellence! We're seeking passionate individuals to deliver exceptional experiences for our tech clients. This role offers immediate start with full training, flexible scheduling, and growth opportunities. If you thrive in fast-paced environments and love helping people, this is your perfect launchpad!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify process improvements to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to master product knowledge and soft skills
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce/Zendesk preferred)
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree a plus
- Must pass background check and drug screening
- Authorized to work in the US immediately