Job Description
Join Urban Connect Solutions as an Entry Level Customer Service Representative and kickstart your career in Chicago's thriving service industry! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and growth opportunities in a dynamic team environment. Our commitment to employee development ensures you'll gain valuable skills while making a real impact on customer experiences. Apply now to become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently by researching solutions and collaborating with support teams
- Document interactions accurately in CRM systems while maintaining data integrity
- Process orders, returns, and service requests following established protocols
- Identify opportunities to upsell products/services based on customer needs
- Contribute to team performance goals by meeting service metrics
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong verbal/written communication skills with clear articulation
- Proficiency in typing (minimum 35 WPM) and basic computer applications
- Ability to multitask in fast-paced environments with attention to detail
- Empathetic problem-solving approach with conflict resolution aptitude
- Flexibility to work evenings/weekends as needed for coverage
- Must pass background check and drug screening