Job Description
Join our award-winning team in Chicago! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and clear career advancement paths. Perfect for career changers and recent graduates! Apply today and become part of Chicago's top-rated service team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Maintain accurate customer records and documentation
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions to refine skills
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital workspace
- Available for rotating weekend shifts (1-2 Saturdays/month)
- Valid US work authorization
- Typing speed: 40+ WPM with 95% accuracy