Job Description
Join our award-winning customer service team in sunny Jacksonville, FL! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our clients. Enjoy a flexible schedule with paid training, competitive compensation, and a supportive environment where your growth is prioritized. Help us redefine service excellence while building your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet performance metrics for quality, efficiency, and customer satisfaction
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Proficient in multitasking with time management aptitude
- Basic computer literacy with willingness to learn new systems
- Positive attitude and dedication to continuous improvement