Job Description
Join our award-winning customer support team in Milwaukee and enjoy weekly paychecks plus comprehensive paid training! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to clients across diverse industries. We offer a supportive environment with growth opportunities and competitive benefits. No prior experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Milwaukee location
- Flexible availability including weekends/holidays