Job Description
Immediate Start: Remote Customer Service Positions in Houston, TX & North Carolina!
Join our award-winning team at Apex Customer Solutions and become the voice of excellence for Fortune 500 brands. We're seeking passionate Customer Service Representatives to deliver exceptional remote support from home. Enjoy competitive pay, flexible schedules, and comprehensive training while making a tangible impact on customer satisfaction.
This full-time remote position offers the perfect blend of stability and autonomy. Work from anywhere in Houston, TX or North Carolina with no commute required. Our cutting-edge virtual platform ensures seamless collaboration while maintaining work-life balance.
Responsibilities
- Delocate inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve complex billing, technical, and product issues using CRM systems (Salesforce/Zendesk)
- Proactively upsell/renew services while maintaining 90%+ customer satisfaction scores
- Document all interactions in compliance with PCI-DSS and HIPAA standards
- Collaborate with cross-functional teams to process escalations within SLAs
- Maintain product knowledge certification through quarterly training modules
- Contribute to process improvements through monthly team feedback sessions
Qualifications
- 2+ years customer service experience in remote/tech support environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional verbal/written communication with neutral accent
- High-speed internet (50+ Mbps) and quiet home workspace
- Ability to multitask across digital channels while maintaining quality
- Flexibility to work evenings/weekends based on client requirements
- Associates degree or equivalent professional certification
- Must pass background check and drug screening