Job Description
Join Austin Connect Solutions' award-winning team! We're urgently hiring energetic Customer Service Representatives for immediate full-time positions in Austin, TX. No experience required – we provide comprehensive paid training! Enjoy competitive pay, flexible schedules, and opportunities for rapid career advancement. Be part of a supportive environment where your voice matters and growth is limitless.
Responsibilities
- Deliver exceptional customer support via inbound/outbound calls, emails, and chat
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case notes
- Meet performance metrics for call resolution time and customer satisfaction
- Collaborate with team members to optimize service delivery
- Participate in continuous improvement initiatives
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 30+ WPM
- Customer service mindset with empathy and patience
- Reliable transportation to our Austin facility
- Flexible availability including evening/weekend shifts