Job Description
Immediate Opening for Customer Service Superstar in Long Beach!
Join our award-winning team at Coastal Solutions Group and become the voice of our valued customers. We're urgently seeking passionate individuals to deliver exceptional service and drive our mission of excellence forward. This is your chance to launch a rewarding career with competitive benefits and growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics for customer satisfaction and call efficiency
- Contribute to process improvements through feedback and innovation
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings/weekends as needed