Job Description
Join our award-winning customer service team in Indianapolis! We're urgently seeking empathetic and driven individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, transforming customer challenges into opportunities for loyalty. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition. Immediate openings available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using multi-channel support tools and product knowledge
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to improve service processes and customer journeys
- Meet key performance metrics including CSAT scores, resolution time, and first-contact resolution
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to maintain product expertise and service excellence
Qualifications
- Minimum 2 years of customer service experience in a B2B or B2C environment
- Proven track record of meeting/exceeding performance targets
- Exceptional communication skills with ability to de-escalate sensitive situations
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- High school diploma or equivalent; associate's degree preferred
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities with attention to detail
- Passion for continuous learning and process improvement