Job Description
Join our award-winning support team and make an immediate impact! ConnectServe Solutions is seeking dedicated Chat Support Specialists to join our night shift operations in Charlotte, NC. This is your opportunity to deliver exceptional customer experiences while advancing your career in a dynamic tech environment.
We offer competitive compensation, comprehensive training, and a supportive team culture designed for growth. Perfect for night owls seeking flexible schedules with immediate onboarding. Don't miss this chance to become part of a company that values your skills and invests in your success.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product concerns efficiently
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to service level agreements (SLAs) and quality standards
- Continuously improve support processes through feedback analysis
Qualifications
- Minimum 1 year customer service or technical support experience
- Exceptional written communication skills with professional tone
- Proficient in multitasking and managing multiple chat windows
- Comfortable working night shifts (10 PM - 6 AM EST)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent (college degree preferred)
- Basic technical troubleshooting knowledge