Job Description
Join our award-winning customer service team in Baltimore! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. This is a fantastic opportunity to launch or advance your career with industry-leading training, competitive benefits, and a supportive team environment. Immediate start available for qualified candidates who thrive in fast-paced settings.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Document interactions in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Monitor customer feedback trends and recommend process improvements
Qualifications
- Minimum 1 year customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities under pressure
- High school diploma; associate degree preferred
- Ability to work flexible shifts including evenings/weekends
- Type 45+ WPM with 98% accuracy
- Positive attitude and resilience in challenging situations