Job Description
Join our award-winning customer service team immediately! We're urgently hiring dedicated Call Center Representatives for fully remote positions based in Louisville, KY. Enjoy competitive pay, comprehensive benefits, and flexible schedules while supporting Fortune 500 clients. No commute required – work from home with full equipment provided. We offer paid training, career advancement opportunities, and a supportive virtual environment. Start your remote career today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Quiet home office with reliable internet connection
- Ability to work flexible shifts including weekends
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and resilience in high-volume environments