Job Description
Join our award-winning customer service team as a Full-Time Customer Service Representative in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment. No prior experience required – we'll equip you with all the tools to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Problem-solving aptitude and attention to detail
- Flexible schedule availability (including weekends)
- Customer service experience preferred but not required