Job Description
Join our award-winning customer experience team in Louisville! We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start opportunities. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify upsell opportunities
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Positive attitude with patience under pressure
- Valid U.S. work authorization